I brought a family ring in for the jeweller to examine/fix the claws on the ring. The ring was catching on clothing. After almost a month I received a call for pickup. I was in a hurry that day, paid and left. I returned a few days later and showed the staff member that the ring was not fixed at all and still “catching” on everything. I had paid $180.80 for the repair. She said that she would send it back and agreed with my statement/disappointment. Almost a month went by and I just picked it up. It is EXACTLY the same…it was not fixed at all. Not only that…one stone does not look the same…it is a different shade…what happened there I wonder? It is a family ring, representing my 4 children and myself…and now it’s “different”. What a waste of time and money :(
Needless to say, I would NOT recommend this establishment. I am very disappointed. This company has been around a long time…

DO NOT TAKE ANY OF YOUR PRECIOUS ITEMS TO THEM…EVER.

Absolutely Fabulous!
They had to cut my wedding band off and then repaired it and 2 other rings for me. The rings came back better than what o even could imagine and under the original quote.
Great customer service and unbelievable workmanship

customer service and staff attitude is terrible.
very strange that you only post favourable reviews!

My family had my watch repaired - replace crystal - in October 2021. The crystal "fell out" approx. a year and a half after installation. I came to the store with no receipt and asked what they could do with it. I was told that they would try to find paperwork and get in touch with me. I returned to the store on June 28 and was told the watch was in Orillia. I was also told they found the original paperwork while I waited and they showed it to me when the watch was brought in. This is an outright lie. I was never shown the paperwork when I brought the watch in. I am not sure what repairs were ordered now and, my fault, I did not read the paper I signed this time. However, the staff kindly informed me that there is only a one year warranty on the work they did previously. I do not understand how a crystal "falls" out of a watch if the installation was done properly and was not offered any explanation other than it is only a one year warranty. It appears to me - shoddy workmanship!
We have done a lot of business at this store and, to say the least, am very disappointed at the service received this time around. I requested they return the watch to me in the same condition as when I left it there. It remains to be seen if I receive a call when I can pick it up or will I have to chase.

I am a repeat customer at P.D Murphy because they consistently provide a level of customer service that is rare in today's 'throw away' society. Today my daughter had her 1.5 year old gold earrings replaced free of charge due to a manufacturing issue. No receipt and no questions asked. So appreciated! Many thanks to John and his staff.

I went to PD Murphy looking for a new watch and was very happy with the selection offered. I was even happier when the lovely lady helping me found a watch that I really love. It's perfect.

Thank you great customer service. I just posted a review and forgot to mention it was the Orillia Store.

I recently visited this store and was looking for a tree of life ring, found one that I liked but they did not have my size. They offered to mail it to me. So I ordered the ring and today I am a happy customer for the ring arrived today.
GREAT CUSTOMER SERVICE. I would recommend this store to anyone.
Thank you again. Sandra

This is the BEST jewelery store in Orillia!! Staff is super nice, and fast service. Thanks